How to Invoice Your Concierge Company

Invoicing every stay, chasing payments, fronting costs before you get paid: it’s often the most painful part of running a concierge business. The most direct fix is to automate collection with split payment, which pays out everyone’s share as soon as the guest pays.

But before you get there, here’s how most concierge companies invoice today, why it breaks down, and what a clean invoice should show.

The classic invoicing workflow, and its limits

In most concierge companies, the guest pays the full stay directly into the owner’s account. Then you have to invoice your commission, wait for the bank transfer, chase if needed, and sometimes front costs (your cleaning vendor, for example) before you’ve even been paid.

The result: your cash flow absorbs the delay, and you lose time on a task that adds no value for the owner. It’s worth automating before you scale, given how much it weighs on the value of your management portfolio.

How to invoice with automatic split payment

With Unlocker, you generate a unique virtual IBAN for each property. When a guest books on Airbnb or Booking:

• they pay directly into that IBAN;
• Unlocker automatically splits the funds;
• the owner receives their share;
• and you receive your commission, at the same time.

All of it with no chasing and no manual handling: the invoice goes along with the payment instead of coming before it. You no longer need to front costs, and you’re paid in real time, just like the owner.

What to put on your invoice

Whether you invoice manually or through split payment, a few details make your invoice clear for the owner and their accountant:

• the property concerned and the rental period;
• the amount collected on the owner’s behalf;
• your commission, excluding and including VAT if you charge VAT;
• the payment method and the payout date.

A clean invoice heads off questions and chasing, and gives your concierge business a professional image.

E-invoicing: what changes for your concierge company

Since September 1, 2026, every business subject to VAT must be able to receive electronic invoices. Issuing them will in turn become mandatory on September 1, 2027 for small businesses, a category that includes most concierge companies. Better to prepare now than in a rush next year.

Why smooth invoicing becomes a sales argument

Reliable invoicing saves you time and reassures your owners. It’s also an argument to convince an owner to entrust you with all their properties: “You get your share on time, straight net, just like I do. No more invoices to handle or manual bank transfers: everything is automated and hassle-free.”

If you want to try split payment on a first property, see how it works for concierge companies.