Terms and Conditions

In force as of January 31, 2023, revised on January 20, 2026

1. 1. DEFINITIONS

The terms defined below, whose first letter is capitalized in these Terms and Conditions of Use (the “Conditions”), have the meaning given to them in this article.

Agent: means the company UNLOCKER, a simplified joint-stock company (société par actions simplifiée) with share capital of €47,316.68, whose registered office is at 6, rue de l’Aérodrome, 68170 RIXHEIM, registered with the Mulhouse RCS under number 913 786 828, registered as an Agent on November 13, 2023 with the ACPR under no. 732183 at the request of EZyness to provide payment services in accordance with paragraphs 3° (a), 3° (c) and 5° “acquiring of payment transactions” of article L. 314-1 II of the CMF (the French Monetary and Financial Code). The Agent is listed in the Register of Financial Agents (REGAFI), available on the website www.regafi.fr.

Agent Commissions: means the commission charged by the Agent. For Professionals 1% excl. VAT, 1.2% incl. VAT of the rent collected, and for Individuals 1.2% excl. VAT, 1.8% incl. VAT of the rent collected.

Manager Commissions: means the commission owed to the Manager under the terms agreed between the Manager and the Owner.

Payment Account: means the payment account, within the meaning of article L. 314-1 of the French Monetary and Financial Code, opened in the Owner’s name in the books of EZyness

User Account: means the account created by a User on the Platform, giving access to all the services made available by the Company.

Conditions: means this document, its Appendices and any subsequent amendments.

Content: means the text, photos, videos and any other form of content uploaded by the Owner to the Platform.

EZyness: means the electronic money institution (“EMI” below) licensed in France by the Prudential Supervision and Resolution Authority under number 16808, listed in the Register of Financial Agents (REGAFI), available on the website www.regafi.fr, a subsidiary of La Banque Postale.

Manager: means the real estate professionals who handle the day-to-day management of properties on behalf of their Owner clients.

Rent: means any amount owed by the Payer to the Owner under a lease signed through the Platform, on the due dates set out in that lease.

Payer: means the User registered on the Platform who has entered into a lease with the Owner through the Platform and who makes a payment to an Owner, whatever the method used (SEPA transfer or SEPA direct debit), under the lease.

Platform: means the UNLOCKER web and mobile application offered by the Agent that allows Users to publish, offer and search for real estate, enter into leases and manage the rental relationship, in particular the payment and collection of rent.

Owner: means the User registered on the Platform who owns (as a professional or non-professional) a property offered for rent through the Platform, using the online funds collection tools offered by the Agent.

Payout: means the transfer of funds from the Owner’s EZyness Payment Account to the personal bank account of their choice.

Service: means the payment services listed in paragraphs 3° (a), (c) and 5° of article L. 314-1 II of the CMF – acquiring of payment transactions and execution of transfers – provided by EZyness and accessible on the Platform, which in particular allows Owners to collect rent from Payers, whatever the payment method used (SEPA transfer or SEPA direct debit).

Company: means the company UNLOCKER, a simplified joint-stock company (société par actions simplifiée) with share capital of €43,600.00, whose registered office is at 6 rue de l’Aérodrome, 68170 RIXHEIM, registered with the Mulhouse RCS under number 913 786 828, together with its subsidiaries.

User: means an internet user browsing the site without having registered on it and whose identity is unknown.

2. SCOPE

The Agent offers Owners payment services so that they can collect rent from their tenants, with whom they have entered into a lease (Payers), by SEPA transfer or SEPA direct debit.

These Conditions apply, without restriction or reservation, to all Owners registered on the UNLOCKER Platform who use the Services offered by the Agent.

Any use of the Services provided by the Agent presupposes that the Owner agrees to comply with these Conditions.

In accordance with the regulations in force, the Agent has obtained the status of payment services agent of the EMI EZyness in order to offer these services.

The Agent was registered as an Agent on November 13, 2023 with the ACPR under no. 732183 at the request of EZyness to provide payment services in accordance with paragraphs 3° (a), 3° (c) and 5° “acquiring of payment transactions” of article L. 314-1 II of the CMF. The Agent is listed in the Register of Financial Agents (REGAFI), available on the website www.regafi.fr

Use of the payment Services offered by EZyness through the Company acting as a payment services Agent implies full and unreserved acceptance of the general terms and conditions of use offered by EZyness, which constitute the framework payment services agreement between EZyness and each Owner. These terms describe how the Payment Account works and the payment transactions that may be carried out on the Platform.

The Conditions are enforceable for as long as the Owner has access to the Platform and uses the Services.

3. ACCESS TO THE PLATFORM SERVICES – PAYMENT ACCOUNT

To benefit from the payment services offered by the Agent, the Owner must open a Payment Account in the books of EZyness.

3.1. Description of the Payment Account

The Service involves opening a Payment Account for the Owner so that they can collect the rent intended for them.

The Agent also opens a Payment Account to receive the Agent Commissions owed to it under the contract.

Managers must open a Payment Account to receive their service fees, owed by Owners for their management service.

The Payment Account is not a deposit account, and the funds received on the Payment Account are not repayable funds from the public within the meaning of article L. 312-2 of the French Monetary and Financial Code.

The Payment Account can only record, as credits, payment transactions by SEPA transfer or SEPA direct debit made by a Payer.

The Payment Account can record, as debits, Payout transactions or requests to return funds received by EZyness.

The Payment Account can record, as debits, refunds to Payers.

The Payment Account can also record payment rejections.

The Payment Account does not allow the Payment Account holder to carry out any payment transactions other than those described above.

3.2. Opening the Payment Account

Opening the Owner’s Payment Account requires that:

1. • The Owner accepts these Conditions and the EZyness general terms and conditions of use,
2. • The Owner has a User Account on the Platform,
3. • The Owner provides the “Know Your Customer – KYC” items referred to below to the Agent, who forwards them to EZyness.
4. • EZyness verifies and validates the “Know Your Customer – KYC” items before the business relationship can begin.

The Payment Account is opened through the Agent. The Agent forwards to EZyness the information provided by the Owner in order to open a Payment Account and manage the flows related to its operation.

In application of the regulations on combating money laundering and the financing of terrorism, the holder may open a Payment Account only after providing the identification items below:

1. • For companies registered with the Trade and Companies Register (RCS) in France, or with any equivalent register for companies domiciled in the European Union, acting in the course of their usual professional activity and duly declared as such to the tax and social security authorities:
2. • Kbis extract (French certificate of company registration) less than THREE (3) months old,
   • Copy of the legal representative’s proof of identity¹,
   • Copy of proof of address of the registered office,
   • Copy of the up-to-date articles of association, showing the shareholders²
   • Copy of the proof of identity of the Beneficial Owners (within the meaning of the French Monetary and Financial Code),
   • Declarative items: list of the managers (who must be named in the Kbis and/or the articles of association), main activity, business sector and financial situation (at a minimum, revenue),
   • IBAN of the Payout account.
3. • For companies registered with the Trade and Companies Register that are listed, or more than 75%-owned subsidiaries of a company listed on a stock exchange (Paris or equivalent in the European Union), acting in the course of their usual professional activity and duly declared as such to the tax and social security authorities:
4. • Kbis extract, K extract or D1 extract less than THREE (3) months old,
   • Annual report or statutory auditor’s certificate,
   • Copy of proof of identity of the Holder’s representative,
   • IBAN of the Payout account.
5. • For individuals acting for professional purposes who are registered in the Trades Directory (Répertoire des Métiers, or equivalent register) in France, or with any equivalent register in the European Union, acting in the course of their usual professional activity and duly declared as such to the tax and social security authorities:
6. • Kbis extract, K extract or D1 extract less than THREE (3) months old,
7. • Copy of proof of identity of the entrepreneur/legal representative,
   • Copy of proof of address of the registered office,
8. • Declarative items on the financial situation (at a minimum, revenue),
   • IBAN of the Payout account.
9. • For registered associations whose declaration has been published in the JOAFE (Journal Officiel des Associations et des Fondations d’Entreprises, the official gazette of associations and corporate foundations) or associations recognized as being of public utility (ARUP), acting in the course of their usual activity and duly declared as such to the tax and social security authorities:
10. • Extract from the Official Gazette recording the declaration at the prefecture or, for associations recognized as being of public utility (ARUP): copy of the Conseil d’État decree recognizing public utility,
    • Copy of the up-to-date articles of association,
    • Copy of proof of address of the registered office,
    • Copy of the legal representative’s proof of identity,
    • List of the beneficial owners (within the meaning of the French Monetary and Financial Code), and a copy of their proof of identity
    • Declarative items: name, address of the registered office, registration number in the national register of associations (RNA),
    • Executive(s)/board members (last names, first names and dates of birth), and the amount of the association’s annual resources (donations, membership fees, grants, number of members),
    • IBAN of the Payout account.
11. • For individual owners acting for non-professional purposes:
12. • Last name,
    • First name,
    • Date of birth
    • Postal address,
    • Email address,
    • Phone number,
13. • Copy of the national identity card (front and back) or passport
    • Copy of proof of residence
    • IBAN of the Payout account.

All personal data provided by the Owner during the registration process will be stored in Ezyness’s user database and will not need to be entered again when generating the lease and any other documents ancillary to the lease. It will automatically appear on the generated document. The processing and management of the Owner’s personal data by the Agent are set out in article 10 of these Conditions.

Once the Payment Account has been created, a confirmation email is sent to the Owner at the address they previously provided.

The Owner undertakes to provide the Agent with accurate, up-to-date and complete data and to keep it accurate. The Owner undertakes not to create an account under a false identity.

The Owner must inform the Agent of any change in their situation that affects the items they have provided. It is the Owner’s responsibility to update their data.

In addition, the Agent is free to request additional information and/or carry out additional checks.

The Payment Account is strictly personal, and Owners undertake not to share it with or transfer it to anyone.

3.3. Access to the site and/or application and availability of the Platform

The Platform’s Services are freely accessible online on the Agent’s website and/or application.

The Agent uses its best efforts to make the Platform and its Services available 24 hours a day, 7 days a week, regardless of maintenance operations on the website and/or mobile application and/or servers. In this respect, the Agent has an obligation of best efforts (obligation de moyens).

Downloading the iOS/Android application requires acceptance of the terms and conditions of the relevant app store. The Agent cannot be held responsible for any download malfunctions on Apple’s App Store, Google’s Play Store or Huawei’s App Gallery.

The Owner acknowledges that they have the skills and means necessary to access and use the Platform’s Services, and that they have checked that the computer configuration they use contains no virus and is in good working order.

4. FINANCIAL FLOWS

Access to the Platform is free of charge for Users.

The Agent plays no part in setting the rent, which Owners determine freely.

The Payment Account records the payment transactions made by Payers, by transfer and/or direct debit, in favor of the Owner, and allows Payout transactions to be made to the Owner’s Payout account where applicable (personal bank account).

The balance on the Payment Account and the transactions made on this account are denominated in euros.

The amount of rent paid by Payers is first credited to the Owner’s Payment Account. The Owner’s Payment Account is then debited for the amount of the Commissions owed to the Agent and, where applicable, to the Manager for the Services subscribed, as follows:

1. 1. On the Agent’s instruction, EZyness collects the SEPA transfers and/or SEPA direct debits made by or from Payers for the benefit of Owners and credits the Owner’s Payment Account.
2. 1. On the Agent’s instruction, EZyness debits the Owner’s Payment Account for the amount of the Commissions owed to the Agent for the services subscribed, in accordance with the terms agreed between the Agent and the Owner, on the date agreed between the Agent and the Owner.
3. 1. On the Agent’s instruction, EZyness debits the Owner’s Payment Account for the amount of the fees owed to the Manager, if any, in accordance with the terms agreed between the Manager and the Owner.
4. 1. On the Agent’s instruction, the Payment Account is debited in the event of a Payout.

Funds credited to the Owner’s payment account are paid out no later than the next day (D+1).

The Owner may ask the Agent for an immediate Payout of the balance of their Payment Account at any time and without supporting documents.

5. PAYMENT METHODS

The accepted payment methods are as follows:

1. • SEPA transfer: on the date set in the rental agreement, the Payer voluntarily goes to the Platform’s payment interface, chooses to pay by bank transfer, and an IBAN is automatically provided to them to make the transfer.
2. • SEPA direct debit: the Payer chooses to set up a monthly SEPA direct debit through the Platform, and the SEPA direct debit mandate is created and signed directly through the Platform. With this choice, the debit will take place every month on the same date until the end of the lease or until the Payer revokes the direct debit mandate.
3. • Payment initiation: on the date set in the rental agreement, the Platform automatically generates a link that it sends to the Tenant so that they can pay by being redirected to their own bank.

The Agent provides the following payment Services:

1. • Collection by SEPA transfer and/or SEPA direct debit,
   • Payout by SEPA transfer.

2. TRANSACTION HISTORY

The Owner can consult the history of transactions made on the Payment Account at any time through their UNLOCKER space.

A “transaction history” is also available to the Owner through the management interface the Agent provides on the Platform.

An Owner who is an individual may ask the Agent to receive their transaction history on paper, at most once a month.

7. PAYMENT REJECTIONS OR ERRORS

The Owner’s Payment Account allows them to record payment rejections.

The Agent handles the management of payment rejections.

If a direct debit is rejected after the corresponding funds have been paid out, the Owner must authorize the Agent to debit, recover, or offset against the sums received or to be received by the Owner under the service, and/or to send the Owner an ad hoc payment request, to cover the amount of the rejection

The Owner authorizes the Agent to debit their Payment Account for the amount of a transfer they previously received when the Payer requests a return of funds or when the transfer was made in error.

8. SECURITY AND VIGILANCE

The Owner (or their representatives) is personally responsible for, and remains solely liable for, the personal credentials of their Payment Account, which they hold and keep at their own risk.

The Owner must check the accuracy of the transaction histories available online on the Platform. This history is authoritative and prevails over any other information relating to payment instructions and their execution by EZyness.

The Owner must, without delay, ask the Agent to block the payment account in the following cases:

1. • When they become aware of the loss, theft, misappropriation or any unauthorized use of the Personal Credentials, or of any Payout made and debited without the Owner having authorized it.
   • When a Payout request has been executed incorrectly (for example, an incorrect amount).

2. OBLIGATIONS OF THE PARTIES

9.1. Obligations of Owners

Owners undertake to:

1. • Publish listings that accurately reflect the property, to avoid any risk of error on the part of the potential Payer;
2. • Provide the Agent with the information and documents needed to implement the Services offered by the Platform,
3. • Use the Platform and the Services in accordance with their purpose; any document or information deemed non-compliant may be removed from the platform by the moderators at any time and without prior notice.
4. • Not use the Platform and/or the Services offered:
   • For unlawful purposes, contrary to public policy and morality,
   • In violation of applicable laws or regulations or the rights of a third party,
   • For purposes likely to cause losses or damage of any kind,
   • For purposes that do not comply with the rules of use set out in these Conditions.

9.2. Obligations of the Agent

The Agent undertakes to provide the Services to Owners with access 7 days a week, 24 hours a day.

However, the Owner acknowledges that the Platform may, without this list being exhaustive:

1. • Be unavailable due to maintenance operations;
2. • Be modified: changes and improvements may be made, access arrangements may be changed, and features may be added or removed;
3. • Permanently or temporarily stop the payment Service, in whole or in part, by sending a notification by any written means with THIRTY (30) days’ notice for legal entities or TWO (2) months’ notice for individuals.

Under no circumstances may these modifications or access outages give rise to compensation. The Agent cannot be held liable for the consequences of such interruptions or modifications.

The Owner also declares that they accept the characteristics and limits of the Internet and are aware of the nature of communication networks, in particular their technical performance and the response time for viewing, querying or transferring data. The Owner is also aware that data circulating on the Internet is not necessarily protected, in particular against possible misappropriation. Any disruption or damage inherent in communication networks will constitute a case of force majeure, in accordance with article 18 of the Conditions.

The Agent cannot be held liable for the Owner’s failure to comply with these obligations.

10. PROTECTION OF PERSONAL DATA

In application of Law 78-17 of January 6, 1978, as amended by Law No. 2018-493 of June 20, 2018, it is recalled that the personal data requested from Owners is necessary to provide the Services offered by the Agent, EZyness and the Platform and, more specifically, to allow the Owner to access the Platform and their Payment Account and to receive rent from Payers, and for the Agent to carry out analyses and statistics and conduct research.

This data is also used to send the Owner messages, updates, security alerts and account notifications. Its purpose also includes detecting and preventing abuse, fraud and security incidents, and providing and personalizing the Agent’s marketing and advertising activities.

Indeed, the Agent collects the Owner’s personal information when the Platform is used and when the Payment Account is opened. The necessary information collected concerns contact details, account information and profile information. The Owner will also be asked for the documents listed in article 2.2 of these Conditions.

The Owner will be given the option to provide additional personal information on the Platform. This information may relate to their preferences, additional profile information, other people, the address book, or any other information the Owner wishes to provide to the Agent.

The personal data collected will also be sent to EZyness, which is responsible for execution, processing, management and payment.

The processing of the information provided through the Platform meets the legal and regulatory requirements on personal data protection, with the information system used ensuring optimal protection of this data.

The retention period of personal data varies according to the purpose for which it is collected. Thus, data relating to the profile and to the information entered on the platform by the Owner is kept for the entire duration of the relationship with the Platform and for FIVE (5) years from the end of the relationship with the Platform or from the request to delete this data or the User Account by the Owner themselves. The purpose of this retention period is to meet legal obligations or to serve as evidence.

The company UNLOCKER, registered with the Mulhouse RCS under number 913 786 828, whose registered office is at 6 rue de l’Aérodrome, 68170 RIXHEIM, represented by Mr. STEHLIN Fabrice in his capacity as President, is the controller of the data it collects in connection with use of the Platform.

In accordance with the national and European regulations in force, the Owner has a permanent right of access, modification, rectification, objection, portability and restriction of processing with respect to the information concerning them.

The Agent has appointed a data protection officer, who can be contacted by mail at the following address:

The Company UNLOCKER,

Ms. Rachel STEHLIN,

Data Protection Officer

6 rue de l’Aérodrome

68170 RIXHEIM

FRANCE

Email the data protection officer

03.67.26.73.89

The Owner may lodge a complaint with the Agent’s personal data protection officer or with the CNIL (the French data protection authority).

If the Owner finds that the Agent has committed a violation of the General Data Protection Regulation, they may mandate an association or body referred to in IV of article 43 ter of the 1978 French Data Protection Act (loi informatique et liberté), in order to obtain redress against the controller or processor before a civil or administrative court or before the French data protection authority (CNIL).

11. RIGHT TO REGISTER ON THE BLOCTEL OPPOSITION LIST

The Owner is informed that they can register free of charge on the official Bloctel opposition list (the French do-not-call registry) to express their refusal of telephone canvassing, at the following address: www.bloctel.gouv.fr.

The only personal information that may be entered on the opposition list is the telephone number(s) designated by the consumer (landline and/or mobile), and the date and time of registration.

The Owner may register electronically or by any other means. They will receive a receipt for their registration in the same form as the registration. This receipt states the duration of the registration and the date on which it takes effect, which is no later than THIRTY (30) days after the receipt is issued.

This registration is valid for a maximum of three years. The company WORLDLINE must inform the consumer at least THREE (3) months before their registration expires of the arrangements allowing them to renew it.

This registration by the Owner will result in a double prohibition for the Agent:

1. • The prohibition on canvassing the Owner by telephone (article L. 223-1 of the French Consumer Code),
   • The prohibition on transferring to a third party (by rental or sale) files containing your telephone data (article L. 223-3 of that Code).

The Owner may unregister from the list at any time, electronically or by any other means. A confirmation of their unregistration stating the date it takes effect must be issued to them in the same form as their unregistration.

12. INTELLECTUAL PROPERTY

All the elements making up the Platform (text, graphics, software, photographs, images, sounds, plans, names, logos, trademarks, creations and various protectable works, databases, etc.) as well as the Platform itself, are governed by French and international legislation on copyright and neighboring rights.

These elements are the exclusive property of the Agent, except for elements created by parties outside the Platform (in particular EZyness) who have not assigned their copyright or neighboring rights.

Any total or partial reproduction of this content is strictly prohibited and may constitute the offense of infringement.

The Agent is neither the owner of, nor responsible in any capacity for, even if it holds a license to the intellectual property rights in, all other content on the Platform (in particular listings, text, graphics, images, videos, photos and other content), for which the Owner publishing their listing or the various data providers are solely responsible.

13. LIMITATION OF LIABILITY

The Owner is solely responsible for how they use the Platform and the Services they access from it.

The Agent cannot under any circumstances be held liable in proceedings brought against an Owner who has been guilty of non-compliant use of the Platform and/or the Services it provides.

The Owner acknowledges and accepts in this respect that they will personally deal with any claim or proceeding brought against the Agent as a result of their non-compliant use of the Services and/or the Platform.

In any event, the Agent cannot be held liable:

1. • if the Services are unavailable for reasons such as failure of the public electricity grid, failure of cable telecommunications networks, or loss of internet connectivity due to public or private operators, in particular the Owner’s, whose causes include strikes, storms, earthquakes or any other cause having the characteristics of force majeure; any disruption or damage inherent in communication networks will constitute a case of force majeure, in accordance with article 18 of the Conditions;
   • if the Owner uses the Services in a manner that does not comply with the terms of these Conditions;
   • within the limits of the legislation in force, for any indirect damage, including in particular loss of profit, data or any other loss of intangible assets, even if the Agent has been informed of the possibility of such damage, arising from the use of, or inability to use, the Services following access to the Services by an unauthorized Owner.

The Agent cannot be held liable for any malfunction of any kind relating to the Owner’s computer equipment and Internet connection when accessing the Platform and its Services. More specifically, the Agent cannot guarantee the Owner, as a user of the Services, against:

1. • Problems with the speed of access to the Platform and/or the speed at which the Owner’s computer buffers videos accessible through the services, which the Owner may encounter;
   • The quality of the text, information, descriptions, photographs and videos published on the Site;
   • Transfer and download rates from the Platform, which are not guaranteed.

The Agent is not considered liable for the fraudulent use by a third party of the Owner’s email address, password or other data.

The Agent in no way guarantees that contracts will be entered into through the services between, on the one hand, Payers and, on the other, Owners publishing listings. Any exchange, and any contract that may be signed between Owners and Payers who come into contact through the Platform as a result of those exchanges, are the sole responsibility of the latter.

The Agent is not liable for any damage or harm resulting from any communications, interactions, relationships, contracts or disputes of any kind with a person who has contacted the Owner through the Platform or in connection with its use. In particular, and without this list being exhaustive, the Agent cannot be held liable in the event of an inaccurate listing, failure to conclude contracts, insolvency of a counterparty, non-compliance of a dwelling, etc.

The information given on the Platform is not contractual. The visuals attached to listings are published under the Owner’s responsibility. The illustrations needed to present new developments and buildings under or to be constructed are non-contractual and meant to convey atmosphere. To report an anomaly in the online content, you can write to us at the following address: contact@unlocker.io.

14. SUSPENSION OF SERVICES AND TERMINATION OF PAYMENT ACCOUNTS

14.1 At the Owner’s initiative: closing the Payment Account

The Owner may close their Payment Account at any time. This request is made through the links available on the Platform for this purpose, or by email at the following address: contact@unlocker.io.

14.2 Suspension of Services or termination of the Payment Account at the Agent’s initiative

The Agent reserves the right to temporarily interrupt the Services available, and to terminate the Owner’s Payment Account, for reasons relating to the security of the Platform and/or the Services, or in the cases provided for herein, in particular if the Owner fails to comply with these Conditions, with THIRTY (30) days’ notice for legal entities or TWO (2) months’ notice for individuals; notwithstanding any legal action the Agent may bring to obtain compensation for its loss.

Termination of the Payment Account results in termination of the EZyness general terms and conditions of use.

15. CONSEQUENCES OF ACCOUNT TERMINATION

Termination of an account ends the provision of the Services that require a Payment Account.

16. SEVERABILITY

The invalidity of any clause of the Conditions does not affect the validity of the other clauses; the Conditions continue without the invalidated provision unless the invalidated clause makes continuing the contractual relationship impossible or unbalanced compared with the original agreements.

17. UNFORESEEABLE CIRCUMSTANCES (IMPRÉVISION)

In the relationship between the Owner and the Agent, the parties expressly waive the right to rely on the provisions of article 1195 of the French Civil Code (imprévision, which allows a contract to be renegotiated when unforeseeable circumstances make performance excessively costly). They undertake to fulfill their obligations and to bear all economic and financial consequences, even if circumstances unforeseeable on the date these Conditions were entered into make performance excessively costly for either party.

18. FORCE MAJEURE

The Agent is released from liability for any breach of its contractual obligations in the event of force majeure or an unforeseeable event, including, but not limited to, war, disasters, fires, internal or external strikes, internal or external failures or outages, and generally any event that prevents the services from being properly performed.

19. GOVERNING LAW – LANGUAGE

These Conditions and the transactions arising from them are governed by French law.

They are drafted in French. Where they are translated into one or more languages, only the French text is authoritative in the event of a dispute.

20. COMPLAINTS

Disputes over (unauthorized or incorrectly executed) payment transactions and/or Payouts must be raised with the Agent as soon as possible and within a maximum of THIRTEEN (13) months from the date of the transaction, by contacting the Agent by email at the following address: contact@unlocker.io

If the Owner wishes to file a complaint, they may contact EZyness through the Agent by the following means:

1. • By email at the following address: contact@unlocker.io
2. • By mail at the address of the Company’s registered office: 6, rue de l’Aérodrome, 68170 RIXHEIM.

The Agent undertakes to acknowledge receipt of the request within TEN (10) business days of receiving it and to respond within FIFTEEN (15) business days, except in exceptional cases due to the complexity of the complaint; in that case, the Agent undertakes to provide a final answer no later than THIRTY-FIVE (35) business days after receiving the complaint.

If no solution has been found with the Agent concerning EZyness, the Owner may refer the matter free of charge to the Mediator of the La Banque Postale Group at the following address:

The Mediator of the La Banque Postale Group

115 rue de Sèvres

Case Postale G009

75275 PARIS CEDEX 06

or on the website: https://mediateur.groupelaposte.com

The Mediator of the La Banque Postale Group performs this role with full independence, under the Mediation Charter available on the above-mentioned web page. The Mediator of the La Banque Postale Group will facilitate the search for an amicable solution.

21. PRE-CONTRACTUAL INFORMATION – OWNER’S ACCEPTANCE

The Owner acknowledges that, before creating their Payment Account, they were informed in a legible and understandable manner, through the provision of these Conditions and in accordance with article L. 221-5 of the French Consumer Code:

1. • of the essential characteristics of the Services, given the means of communication used and the services concerned;
   • of the price of the Services;
   • of the terms of payment, delivery and performance of the contract;
   • of the identity of the Company, its postal, telephone and electronic contact details, and its activities, if these are not apparent from the context,
2. • of the legal and contractual guarantees and how they are implemented;
   • of the possibility of using conventional mediation in the event of a dispute;
   • of the right of withdrawal, the termination arrangements and other important contractual conditions and, where applicable, the costs of using the distance communication technique, the existence of codes of conduct and financial guarantees and sureties;
   • of the accepted means of payment.

The Owner declares that they have read these Conditions and accepted them by ticking the box provided for this purpose before the creation of their Payment Account.